Effective Date: January 1, 2026
Company Name: Qaviroxa
Address: 45A Newmarket Rd, Norwich NR2 2HN, United Kingdom
Phone: +44 079 4064 8548
Email: [email protected]
1. Introduction
This Refund Policy outlines the terms under which refunds may be issued for travel services booked through Qaviroxa.
As a travel agency acting as an intermediary between clients and third-party suppliers (including airlines, hotels, and tour operators), refund eligibility often depends on the specific supplier’s cancellation terms.
By confirming a booking with Qaviroxa, you acknowledge and agree to this Refund Policy.
2. General Refund Principles
Refund eligibility depends on:
- The type of service booked
- Supplier cancellation policies
- The timing of cancellation
- Whether the booking is refundable or non-refundable
- Applicable administrative or processing fees
Refunds are not automatic and are subject to confirmation from the relevant travel provider.
3. Refunds for Package Holidays
Where your booking qualifies as a “package” under the Package Travel and Linked Travel Arrangements Regulations 2018:
3.1 Cancellation by the Client
If you cancel your package holiday:
- Cancellation fees may apply
- The closer the cancellation is to the departure date, the higher the fee
- Some deposits may be non-refundable
Refund amounts (if applicable) will be calculated after deducting supplier and administrative fees.
3.2 Cancellation by Qaviroxa
If we cancel your package holiday due to circumstances within our control, you will be offered:
- A full refund, or
- An alternative arrangement of equal or higher value (if available)
4. Flight Refunds
Airline tickets are subject to the airline’s fare rules.
- Many economy fares are non-refundable
- Some tickets may allow partial refunds
- Name changes may incur fees
- Refunds may take 4–8 weeks depending on the airline
Qaviroxa does not control airline refund timelines.
5. Hotel and Accommodation Refunds
Refund eligibility depends on the rate selected at booking:
- Flexible rates may allow free cancellation within a specified period
- Non-refundable rates do not allow refunds
- No-shows are typically non-refundable
Specific cancellation deadlines are stated in your booking confirmation.
6. Tours and Activities
Excursions and guided tours may have:
- Free cancellation periods (e.g., 24–72 hours before start time)
- Partial refunds
- Non-refundable terms for last-minute cancellations
Please review activity-specific policies prior to booking.
7. Administrative Fees
Qaviroxa may charge reasonable administrative fees for:
- Processing cancellations
- Handling supplier refund requests
- Reissuing tickets
- Booking amendments
These fees will be clearly communicated before processing.
8. Force Majeure Events
In cases of events beyond our control (including but not limited to):
- Natural disasters
- Government travel restrictions
- Airline strikes
- Public health emergencies
Refund policies will follow supplier terms.
In some cases:
- Credit notes may be offered
- Date changes may be permitted
- Refunds may be delayed due to supplier processing times
9. Processing Time for Refunds
Once approved by the supplier:
- Refunds are processed using the original payment method
- Processing time typically ranges from 7 to 30 business days
- Some airline refunds may take longer
Qaviroxa is not responsible for banking delays after funds are issued.
10. Non-Refundable Services
The following are generally non-refundable unless otherwise stated:
- Discounted promotional fares
- Last-minute bookings
- Special event packages
- Certain luxury or exclusive travel packages
- Visa application fees
Refund eligibility is always specified at the time of booking.
11. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance.
Insurance may cover:
- Cancellation due to illness
- Travel disruption
- Emergency situations
- Medical issues
Claims for insured events must be made directly with your insurance provider.
12. How to Request a Refund
To request a cancellation or refund, please contact:
Email: [email protected]
Phone: +44 079 4064 8548
Please provide:
- Booking reference number
- Full name
- Travel dates
- Reason for cancellation
We will confirm refund eligibility after reviewing supplier policies.
13. Disputes
If you believe a refund has been incorrectly denied, you may submit a formal written complaint.
We aim to respond within 14–28 business days.
Any disputes will be governed by the laws of England and Wales.
14. Policy Updates
Qaviroxa reserves the right to update this Refund Policy at any time. The latest version will always be available on our website.
15. Contact Information
Qaviroxa
45A Newmarket Rd
Norwich NR2 2HN
United Kingdom
Phone: +44 079 4064 8548
Email: [email protected]